Refund and Returns Policy

Thank you for shopping at ivnora. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Timeframe for Returns

You have 30 calendar days from the date of delivery to request a return. If 30 days have passed since your delivery date, we cannot offer you a refund or exchange.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Please get in touch with us if you have questions or concerns about your specific item.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and include your order number and reason for the exchange.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please ship returns to: 9342 Northwest Elm Drive, Washington, District of Columbia 20086, United States.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: +1 (202) 538-5748
• By mail: 9342 Northwest Elm Drive, Washington, District of Columbia 20086, United States